Consumer Rights and Responsibilities
The Utah Public Service Commission has established rules about member-consumer/cooperative relationships. These rules cover payment of bills, late charges, security deposits, handling complaints, service shut-offs, and other matters. These rules assure consumers of certain rights and outline consumer responsibilities.
If you have a problem, call us at Moon Lake first. If you cannot resolve the problem, call the Utah State Division of Public Utilities in Salt Lake City at 1-(801)-530-6652, and toll-free statewide at 1-(800)-874-0904.
RIGHTS - Moon Lake Electric Association will:
Provide service if you are a qualified applicant.
Offer you at least one 12-month deferred payment plan if you have a financial emergency.
Let you pay a security deposit in 3 installments, if one is required.
Follow strict procedures, including giving you a 10-day postmarked notice before service is shut off.
Offer winter shut-off protection of utility service to qualifying residences.
Advise you of any available assistance in paying your bill.
Continue service for a reasonable time if you provide a physician's statement that a medical emergency exists in your home.
Give you written information about Commission rules and your rights and responsibilities as a customer under those rules.
Allow you an opportunity for a hearing when other attempts at resolving a dispute have failed.
You have the RESPONSIBILITY to:
Use utility services safely and pay for them promptly.
Contact Moon Lake about payment, service, safety, billing, or other customer service problems.
Notify Moon Lake about meter reading, billing, or other errors.
Contact Moon Lake when you anticipate a payment problem to attempt to develop a payment plan.
Notify Moon Lake when you are moving to another residence.
Notify Moon Lake about stopping service in your name or about stopping service altogether.
Permit access for meter readers and other essential cooperative personnel and equipment.